We want you to be confident using MCQz. Here's exactly how our refund policy works
7-Day Guarantee
Refund within 7 days if unsatisfied
Fast Processing
Approved refunds in 7–10 business days
Pro-rated Upgrades
Only pay for what you use
Subscription Payments
MCQz subscriptions are paid upfront for the selected billing period (monthly or yearly). Payments are securely processed through Razorpay. Your subscription is activated automatically after a successful payment. If a payment fails or is canceled, your subscription will not be activated until the payment is completed successfully.
Refund Eligibility
Refunds may be issued in the following cases:
Duplicate Payment
If you accidentally made a duplicate payment, we will refund the extra amount in full.
Within 7 Days
If you are unsatisfied with the service, you may request a refund within 7 days of subscription activation. A pro-rated refund may be issued based on usage.
Non-Refundable Cases
Requests made after 7 days of subscription activation
Accounts terminated due to violation of Terms of Service
Partial usage of the subscription period without a valid complaint
Downgrade requests mid-billing cycle (the current plan continues until expiry)
How to Request a Refund
Email us at hellomcqz@gmail.com with the following details:
Refund Processing
7–10 Business Days
Approved refunds will be processed within 7–10 business days. The refund will be credited to the original payment method (bank account used for the transfer).
Plan Changes
Upgrades
Effective immediately with a pro-rated charge for the remaining billing period.
Downgrades
Take effect at the end of the current billing cycle. No partial refunds are issued for downgrades.
Have a refund question?
Our team is happy to help. Reach out and we'll get back to you within one business day.
hellomcqz@gmail.com